Our defect policy concerns two item types, being that of equipment and apparel.
Footwear, Goalkeeper Gloves and other Equipment
We guarantee our footwear, goalkeeper gloves and other equipment free of performance affecting defects for 60 days from the date of purchase.
In the event that a defect does occur, please contact customer service with images of the item. After the customer service team finds that the item meets the criteria for a defect, a store credit will be offered in the return of the defective merchandise.
Due to the various playing surfaces and weather conditions, all items will experience normal wear and tear. This includes but is not limited to color loss, loose threads, small gaps between the outsole and the upper and minor tears in the latex palm.
It is recommended that for both footwear and goalkeeper gloves that you purchase multiple (training and match) pairs to increase the life of the products.
Manufacturer warranties that surpass WeGotSoccer’s 60 day defect policy will have to be handled directly with the manufacturer.
Apparel
We guarantee our apparel to be free of manufacturing defects as well as customization defects for 6 months from the date of purchase. However, please be mindful that this warranty does not cover such things as pulls in fabric, color loss or shrinkage.
In the event that a defect does occur, please contact customer service with images of the item. After the customer service team finds that the item meets the criteria for a defect, a store credit will be offered in the return of the defective merchandise.
We thank you for choosing WeGotSoccer, the premier shopping destination for everything soccer!
Kind regards,
WeGotSoccer Customer Service Team
