Returns are made easy at WeGotSoccer! Below we list the steps to get your return started:
Review the Return Policy
Before initiating a return, please review our return policy here or our EZ-Kit (custom uniform) return policy here. Returning an item that violates our return policy may result in a denied return. In the event a return meets the criteria for denial, the item will be shipped back to you with a $9.99 service and shipment fee prompted to the original form of payment.
Download and Print the Return Form
We facilitate returns using the form attached here. Please download it and print it out. Note that this document is not a return label as WeGotSoccer does not incur the cost of shipping for returns. However, you are able to use any shipping provider available to you in order to send the return items back to us.
Complete the Form
After printing the return form, identify the items you want to send back for a refund. When the document calls for item information, use the information from your packing slip or account's order history to fill it out. Please also make sure to specify the payment method for the refund.
Ship To Our Facility
Once the form is complete, include it with the items for your return. From there, please package the items and ship it to the following address:
Arocam Sports
605 Myles Standish Blvd
TAUNTON MA 02780
Returns can also be brought to the retail store for drop off. (Only eligible in our Wrentham, MA and St. John's, FL locations; our San Diego, California and Carlsbad, California stores do not support online returns).
Once received by us, the items will undergo a brief quality check. If successful, the refund will be prompted to the original payment method. If not, we would contact you accordingly.
Additional Details
All return items must be in new and an unused condition with any tags, packaging, and any additional accessories that were included. If your return contains cleats, please ensure the cleats box is placed in other packing material for shipping to ensure the box does not have anything taped or placed on it.
Should you have any questions regarding this process, feel free to reach out to our customer service department at info@wegotsoccer.com or here.
We thank you for choosing WeGotSoccer, the premier shopping destination for everything soccer!
Kind regards,
WeGotSoccer Customer Service Team
